KePSLA is Now Officially D-U-N-S Registered!

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KePSLA is Now Offically D-U-N-S Registered!

English

Platform

About us

Login

Success Stories

English

Get in touch

Get in touch

KePSLA is Now Offically D-U-N-S Registered!

English

Platform

About us

Login

Success Stories

English

Get in touch

Get in touch

Moment of Truth

Moment of Truth

Guest Experience You Can Act On

Moment of Truth (MOT) is your Custom built CX scorecard that analyzes feedback by department, KPIs, and guest journey stages, enabling leaders to identify, prioritize, and act with clarity.

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WHY IT MATTERS

CX Is Built One Moment at a Time

Every department shape guest satisfaction. MOT shows where to focus and why.

See, what you're missing..?

  • Departmental Drilldowns

    View F&B, Housekeeping, Front Desk performance separately. 

    Improves Accountability

    Teams know exactly what they own — and how they perform. 

  • KPI Alignment

    See how service metrics align (or misalign) with guest sentiment. 

    Guest Data Quality Scoring

    Evaluate database hygiene for future campaigns

  • Visual Trend Analysis

    Compare review cycles, feedback types, and departmental impact. 

See, what you're missing..?

  • Departmental Drilldowns

    View F&B, Housekeeping, Front Desk performance separately. 

    Improves Accountability

    Teams know exactly what they own — and how they perform. 

  • KPI Alignment

    See how service metrics align (or misalign) with guest sentiment. 

  • Guest Data Quality Scoring

    Evaluate database hygiene for future campaigns.

  • Visual Trend Analysis

    Compare review cycles, feedback types, and departmental impact. 

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WHAT YOU GET

One Report. Total Experience Clarity.

MOT connects service execution with guest sentiment for every function.

Team-Level Insights

Drill down to staff roles and specific functions.

360° Feedback

Combines OTA, in-house, and survey feedback into one model.

Predictive Risk Zones

Spot where guest satisfaction may drop next using past patterns.

Marketing Data Readiness

Understand which properties have clean, usable guest data.

KPIs per Department

NPS, ticket closures, service SLAs — tracked and visualized.

Experience Quality Index

See what’s improving, stagnant, or slipping.

TESTIMONIALS

What our Clients Say

  • KePSLA helps us capture guest sentiment, improve service with AI insights, and make smarter decisions, all backed by a responsive support team

    Jatin Khanna

    Sarovar Hotels Pvt.Ltd

  • KePSLA gives us a unified view of guest sentiment and saves time by enabling quick review replies across sites.

    An-Sofie Nédée

    Corsendonk Hotels

  • KePSLA’s hotel data transformed our booking strategy, excited to explore their smart content next

    Chaithanya Gowd

    Reliance Jio

  • KePSLA’s real-time feedback system helps us track guest satisfaction across the journey, driving seamless experiences and positive reviews.

    Rishi Surya Puri

    Mayfair Hotels & Resort

  • KePSLA simplified our review replies with seamless OTA integration, helping us maintain guest satisfaction with ease.

    Zoltan Varga

    Corvin Center Suites

FAQs

We’ve Got the Answers You’re Looking For

Quick answers to your AI automation questions.

What is the Moment of Truth report?

What data is included?

How does it help leadership?

Can it be customized?

What is the Moment of Truth report?

What data is included?

How does it help leadership?

Can it be customized?

Connect with us Today to Discover Personalized Solutions for Your Hotel

Book a Call Today and Start Automating

Connect with us

Connect with us