Moment of Truth
Moment of Truth
Moment of Truth
Guest Experience You Can Act On
Moment of Truth (MOT) is your Custom built CX scorecard that analyzes feedback by department, KPIs, and guest journey stages — enabling leaders to identify, prioritize, and act with clarity.
Trusted by
Trusted by
Trusted by
WHY IT MATTERS
WHY IT MATTERS
WHY IT MATTERS
CX Is Built One Moment at a Time
Every department shapes guest satisfaction. MOT shows where to focus — and why.
See, what you're missing..?
Departmental Drilldowns
View F&B, Housekeeping, Front Desk performance separately.
KPI Alignment
See how service metrics align (or misalign) with guest sentiment.
Visual Trend Analysis
Compare review cycles, feedback types, and departmental impact.
See, what you're missing..?
Departmental Drilldowns
View F&B, Housekeeping, Front Desk performance separately.
KPI Alignment
See how service metrics align (or misalign) with guest sentiment.
Guest Data Quality Scoring
Evaluate database hygiene for future campaigns.
Visual Trend Analysis
Compare review cycles, feedback types, and departmental impact.
See, what you're missing..?
Departmental Drilldowns
View F&B, Housekeeping, Front Desk performance separately.
KPI Alignment
See how service metrics align (or misalign) with guest sentiment.
Visual Trend Analysis
Compare review cycles, feedback types, and departmental impact.
WHAT YOU GET
WHAT YOU GET
WHAT YOU GET
One Report. Total Experience Clarity.
MOT connects service execution with guest sentiment — for every function.
Team-Level Insights
Drill down to staff roles and specific functions.
Team-Level Insights
Drill down to staff roles and specific functions.
Team-Level Insights
Drill down to staff roles and specific functions.
360° Feedback
Combines OTA, in-house, and survey feedback into one model.
360° Feedback
Combines OTA, in-house, and survey feedback into one model.
360° Feedback
Combines OTA, in-house, and survey feedback into one model.
Predictive Risk Zones
Spot where guest satisfaction may drop next using past patterns.
Predictive Risk Zones
Spot where guest satisfaction may drop next using past patterns.
Predictive Risk Zones
Spot where guest satisfaction may drop next using past patterns.
Marketing Data Readiness
Understand which properties have clean, usable guest data.
Marketing Data Readiness
Understand which properties have clean, usable guest data.
Marketing Data Readiness
Understand which properties have clean, usable guest data.
KPIs per Department
NPS, ticket closures, service SLAs — tracked and visualized.
KPIs per Department
NPS, ticket closures, service SLAs — tracked and visualized.
KPIs per Department
NPS, ticket closures, service SLAs — tracked and visualized.
Experience Quality Index
See what’s improving, stagnant, or slipping.
Experience Quality Index
See what’s improving, stagnant, or slipping.
Experience Quality Index
See what’s improving, stagnant, or slipping.
TESTIMONIALS
TESTIMONIALS
TESTIMONIALS
What our Clients Say
KePSLA helps us capture guest sentiment, improve service with AI insights, and make smarter decisions, all backed by a responsive support team
Jatin Khanna
Sarovar Hotels Pvt.Ltd
KePSLA gives us a unified view of guest sentiment and saves time by enabling quick review replies across sites.
An-Sofie Nédée
Corsendonk Hotels
KePSLA’s hotel data transformed our booking strategy, excited to explore their smart content next
Chaithanya Gowd
Reliance Jio
KePSLA’s real-time feedback system helps us track guest satisfaction across the journey, driving seamless experiences and positive reviews.
Rishi Surya Puri
Mayfair Hotels & Resort
KePSLA simplified our review replies with seamless OTA integration — helping us maintain guest satisfaction with ease.
Zoltan Varga
Corvin Center Suites
FAQs
FAQs
FAQs
We’ve Got the Answers You’re Looking For
Quick answers to your AI automation questions.
What is the Moment of Truth report?
What data is included?
How does it help leadership?
Can it be customized?
What is the Moment of Truth report?
What data is included?
How does it help leadership?
Can it be customized?
What is the Moment of Truth report?
What data is included?
How does it help leadership?
Can it be customized?
Connect with us Today to Discover Personalized Solutions for Your Hotel
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