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Business Intelligence

Business Intelligence

See What Guests Don’t Tell You,
Yet Feel Every Time

Business Intelligence by KePSLA uncovers blind spots in your service, culture, and compliance using Voice of Employee insights and Mystery Shopping audits. Go beyond surface metrics to understand what truly drives performance and guest loyalty.

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AUDIT INSIGHTS

From Feedback to Foresight

Transform employee feedback and mystery audits into actionable insights. Identify service gaps, align teams with brand standards, and make proactive decisions that shape better guest experiences from within.

Voice of Employee

Culture Meets Clarity

Capture real-time employee sentiment with AI-powered surveys and engagement analytics. Improve morale, reduce attrition, and align team experience with guest experience.

Employee engagement

Sentiment analysis

Workplace Culture

Hospitality Workforce insights

Learn More

See What You’ve Been Missing

  • Engagement Scoring

    AI detects morale and burnout trends.

  • Team Mood Insights

    Compare sentiment by departments, roles.

  • Attrition Risk Alerts

    Spot disengagement and reduce churn.

  • Real-Time Feedback

    Get employee mood and feedback instantly

  • Culture Heatmaps

    Visualize emotion trends.

See What You’ve Been Missing

  • Engagement Scoring

    AI detects morale and burnout trends.

  • Team Mood Insights

    Compare sentiment by departments, roles.

  • Attrition Risk Alerts

    Spot disengagement and reduce churn.

  • Real-Time Feedback

    Get employee mood and feedback instantly

  • Culture Heatmaps

    Visualize emotion trends.

See What You’ve Been Missing

  • Engagement Scoring

    AI detects morale and burnout trends.

  • Team Mood Insights

    Compare sentiment by departments, roles.

  • Attrition Risk Alerts

    Spot disengagement and reduce churn.

  • Real-Time Feedback

    Get employee mood and feedback instantly

  • Culture Heatmaps

    Visualize emotion trends.

See What You’ve Been Missing

  • Guest-Lens Audits

    See service through real guest eyes.

  • KRA Adherence

    Track 90%+ compliance to role KPIs.

  • Ops Compliance

    Check SOPs and hygiene in action.

  • Quality Benchmarking

    Compare service across 100% locations.

  • Anonymous Evaluator Feedback

    Unbiased party reviews, not assumptions.

  • Actionable Reporting

    Scorecards improve performance by 22%.

See What You’ve Been Missing

  • Guest-Lens Audits

    See service through real guest eyes.

  • KRA Adherence

    Track 90%+ compliance to role KPIs.

  • Ops Compliance

    Check SOPs and hygiene in action.

  • Quality Benchmarking

    Compare service across 100% locations.

  • Anonymous Evaluator Feedback

    Unbiased party reviews, not assumptions.

  • Actionable Reporting

    Scorecards improve performance by 22%.

See What You’ve Been Missing

  • Guest-Lens Audits

    See service through real guest eyes.

  • KRA Adherence

    Track 90%+ compliance to role KPIs.

  • Ops Compliance

    Check SOPs and hygiene in action.

  • Quality Benchmarking

    Compare service across 100% locations.

  • Anonymous Evaluator Feedback

    Unbiased party reviews, not assumptions.

  • Actionable Reporting

    Scorecards improve performance by 22%.

Mystery Audits

Your Brand, As Seen by the Guest

Evaluate frontline service and KRA adherence with unbiased, third-party audits. Measure how your brand promise holds up in real-world guest interactions.

Mystery Shopping

Operational Compliance

KRA measurement

Service Quality Audit

CX audit

Learn More

CORE FEATURES

Built for Operational Excellence

Business Intelligence doesn’t just collect data, it reveals what’s working, what’s broken, and what needs fixing now.

Culture Heatmaps

Visualize engagement, satisfaction, and culture trends department-wise. Identify red flags and growth zones.

Culture Heatmaps

Visualize engagement, satisfaction, and culture trends department-wise. Identify red flags and growth zones.

Culture Heatmaps

Visualize engagement, satisfaction, and culture trends department-wise. Identify red flags and growth zones.

Engagement Index Tracking

Quantify employee happiness and burnout risks. Prioritize retention, recognition, and interventions.

Engagement Index Tracking

Quantify employee happiness and burnout risks. Prioritize retention, recognition, and interventions.

Engagement Index Tracking

Quantify employee happiness and burnout risks. Prioritize retention, recognition, and interventions.

Cross-Property Insights

Compare sentiment, service quality, and audit performance across locations. Benchmark.

Cross-Property Insights

Compare sentiment, service quality, and audit performance across locations. Benchmark.

Cross-Property Insights

Compare sentiment, service quality, and audit performance across locations. Benchmark.

Employee Sentiment Dashboard

Track real-time feedback from staff across locations. Spot morale dips before they affect service.

Employee Sentiment Dashboard

Track real-time feedback from staff across locations. Spot morale dips before they affect service.

Employee Sentiment Dashboard

Track real-time feedback from staff across locations. Spot morale dips before they affect service.

Mystery Audit Scorecards

Standardized, objective evaluation reports aligned with KPIs. Compare performance across teams and outlets.

Mystery Audit Scorecards

Standardized, objective evaluation reports aligned with KPIs. Compare performance across teams and outlets.

Mystery Audit Scorecards

Standardized, objective evaluation reports aligned with KPIs. Compare performance across teams and outlets.

Feedback-Experience Correlation

Bridge the gap between internal team feedback and guest reviews. Align inside perception with outside impact.

Feedback-Experience Correlation

Bridge the gap between internal team feedback and guest reviews. Align inside perception with outside impact.

Feedback-Experience Correlation

Bridge the gap between internal team feedback and guest reviews. Align inside perception with outside impact.

Customizable Audit Workflows

Design audit templates based on your standards. Run periodic or surprise audits for unbiased results.

Customizable Audit Workflows

Design audit templates based on your standards. Run periodic or surprise audits for unbiased results.

Customizable Audit Workflows

Design audit templates based on your standards. Run periodic or surprise audits for unbiased results.

KRA & SOP Compliance Mapping

Match audit findings to role-specific responsibilities. Ensure adherence to your standards of excellence.

KRA & SOP Compliance Mapping

Match audit findings to role-specific responsibilities. Ensure adherence to your standards of excellence.

KRA & SOP Compliance Mapping

Match audit findings to role-specific responsibilities. Ensure adherence to your standards of excellence.

Confidential Feedback Channels

Allow anonymous responses for sensitive topics. Encourage honesty without fear.

Confidential Feedback Channels

Allow anonymous responses for sensitive topics. Encourage honesty without fear.

Confidential Feedback Channels

Allow anonymous responses for sensitive topics. Encourage honesty without fear.

Additional Capabilities That Deepen Impact

  • 360° Experience Alignment Tools

  • Department-Level Performance Trends

  • AI-based Thematic Analysis

  • Executive Summary Reports

  • Multi-role Access & Permissions

  • 360° Experience Alignment Tools

  • Anonymous Survey Templates

  • Integration with HRIS Platforms

  • Pre-built Leadership Dashboards

  • Employee NPS Tracking

  • Best Practice Benchmarks

INTEGRATIONS

Seamless Integrations That Power Your Workflow

Connect KePSLA effortlessly with your favorite tools and platforms to streamline operations and enhance guest experiences.

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

TESTIMONIALS

What our Clients Say

  • KePSLA simplified our review replies with seamless OTA integration — helping us maintain guest satisfaction with ease.

    Zoltan Varga

    Corvin Center Suites

  • KePSLA’s hotel data transformed our booking strategy, excited to explore their smart content next

    Chaithanya Gowd

    Reliance Jio

  • KePSLA’s real-time feedback system helps us track guest satisfaction across the journey, driving seamless experiences and positive reviews.

    Rishi Surya Puri

    Mayfair Hotels & Resort

  • KePSLA gives us a unified view of guest sentiment and saves time by enabling quick review replies across sites.

    An-Sofie Nédée

    Corsendonk Hotels

  • KePSLA helps us capture guest sentiment, improve service with AI insights, and make smarter decisions, all backed by a responsive support team

    Jatin Khanna

    Sarovar Hotels Pvt.Ltd

FAQs

We’ve Got the Answers You’re Looking For

Quick answers to your AI automation questions.

What does your mystery shopping cover?

Can we customize the audit checklists?

How are results reported?

How does this improve my hotel’s performance?

How do you collect employee feedback securely?

Can we segment results by department or location?

What does your mystery shopping cover?

Can we customize the audit checklists?

How are results reported?

How does this improve my hotel’s performance?

How do you collect employee feedback securely?

Can we segment results by department or location?

What does your mystery shopping cover?

Can we customize the audit checklists?

How are results reported?

How does this improve my hotel’s performance?

How do you collect employee feedback securely?

Can we segment results by department or location?

Connect with us Today to Discover Personalized Solutions for Your Hotel

Book a Call Today and Start Automating

Connect with us

Connect with us