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Platform

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Platform

About us

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Guest Intelligence

Turn Every Guest Interaction into Intelligence That Drives Growth

Guest Intelligence turns scattered feedback into strategic insights, using AI to manage reviews, track sentiment, resolve issues, and personalize experiences at scale.

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GUEST INSIGHTS

From feedback to foresight

unlock operational excellence and guest loyalty with data you can act on.

Review Intelligence

Make Guest Sentiment Your Superpower

Aggregate and analyze reviews from 50+ sources in 91 languages using AI-driven sentiment analysis and competitor benchmarking. Drive smarter decisions with real-time reputation metrics.

Sentiment Analysis

Online reputation management

Guest Reviews

Competitor Benchmarking

AI review analytics

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Translation + Structuring

Unified formats, No manual work

Reviews in 91 Languages

Auto-ingested from 50+ platforms

Benchmark Competitors

vs. nearby hotels

Take Action

auto ticket

KePSLA NPL

Guest Insight Dashboard

Translation + Structuring

Unified formats, No manual work

Reviews in 91 Languages

Auto-ingested from 50+ platforms

Benchmark Competitors

vs. nearby hotels

Take Action

auto ticket

KePSLA NPL

Guest Insight Dashboard

Translation + Structuring

Unified formats, No manual work

Reviews in 91 Languages

Auto-ingested from 50+ platforms

Benchmark Competitors

vs. nearby hotels

Take Action

auto ticket

KePSLA NPL

Guest Insight Dashboard

KePSLA AI/NLP Analysis

Feedback Channels

KePSLA AI/NLP Analysis

Feedback Channels

Feedback Management System

Capture, Analyze, Act — Seamlessly

Collect feedback via mobile-first surveys, WhatsApp, and email throughout the guest journey. Turn insights into service enhancements, higher NPS, and real-time recovery

Guest Feedback

Survey Analytics

WhatsApp surveys

NPS improvement

Guest Experience management

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Smart Ticketing System

Resolve Issues Before Checkout, Not After

Automatically create, assign, and track service tickets based on feedback triggers. Customize SLAs, monitor closure rates, and enable prompt issue resolution for higher satisfaction

Guest Issue Resolution

Ticketing System

SLA tracking

Service Recovery

Hospitality Operations

Learn More

See What You’ve Been Missing

Auto-Ticket from Feedback
Instantly convert guest reviews into tickets.
Smart Assignment
Auto-route 90% of issues to the right teams.
Track SLAs & Closures
Reduce resolution time by up to 38%.
Spot Service Trends
Identify repeat issues with tags.
Real-Time Alerts
Immediate notifications for key concerns.
Performance Visibility
Track team output and closure rates.

See What You’ve Been Missing

Auto-Ticket from Feedback
Instantly convert guest reviews into tickets.
Smart Assignment
Auto-route 90% of issues to the right teams.
Track SLAs & Closures
Reduce resolution time by up to 38%.
Spot Service Trends
Identify repeat issues with tags.
Real-Time Alerts
Immediate notifications for key concerns.
Performance Visibility
Track team output and closure rates.

See What You’ve Been Missing

Auto-Ticket from Feedback
Instantly convert guest reviews into tickets.
Smart Assignment
Auto-route 90% of issues to the right teams.
Track SLAs & Closures
Reduce resolution time by up to 38%.
Spot Service Trends
Identify repeat issues with tags.
Real-Time Alerts
Immediate notifications for key concerns.
Performance Visibility
Track team output and closure rates.

CORE FEATURES

Rich, Built for Hospitality Leaders

Capabilities That Power Performance

Guest Journey Analytics

Understand feedback at every phase — pre-stay, in-stay, and post-checkout.

Guest Journey Analytics

Understand feedback at every phase — pre-stay, in-stay, and post-checkout.

Guest Journey Analytics

Understand feedback at every phase — pre-stay, in-stay, and post-checkout.

Patented NLP Metrics

Our proprietary AI processes unstructured data into themes, drivers, and CX insights.

Patented NLP Metrics

Our proprietary AI processes unstructured data into themes, drivers, and CX insights.

Patented NLP Metrics

Our proprietary AI processes unstructured data into themes, drivers, and CX insights.

Internal Survey Sync

Combine internal survey results with online reviews for a 360° guest sentiment view.

Internal Survey Sync

Combine internal survey results with online reviews for a 360° guest sentiment view.

Internal Survey Sync

Combine internal survey results with online reviews for a 360° guest sentiment view.

Real-Time Notifications

Stay alert to guest concerns with mobile, email, and dashboard alerts for time-sensitive issues.

Real-Time Notifications

Stay alert to guest concerns with mobile, email, and dashboard alerts for time-sensitive issues.

Real-Time Notifications

Stay alert to guest concerns with mobile, email, and dashboard alerts for time-sensitive issues.

Leaderboard

Rank teams and properties based on service KPIs, feedback, and resolution metrics.

Leaderboard

Rank teams and properties based on service KPIs, feedback, and resolution metrics.

Leaderboard

Rank teams and properties based on service KPIs, feedback, and resolution metrics.

Manage Users & Roles

Control access by departments or roles with clear accountability and streamlined workflows.

Manage Users & Roles

Control access by departments or roles with clear accountability and streamlined workflows.

Manage Users & Roles

Control access by departments or roles with clear accountability and streamlined workflows.

Smart Download Center

Instantly export reports, analytics, and summaries for leadership meetings and audits.

Smart Download Center

Instantly export reports, analytics, and summaries for leadership meetings and audits.

Smart Download Center

Instantly export reports, analytics, and summaries for leadership meetings and audits.

Unified Command Dashboard

One screen for real-time review, feedback, survey, and ticket insights — across properties

Unified Command Dashboard

One screen for real-time review, feedback, survey, and ticket insights — across properties

Unified Command Dashboard

One screen for real-time review, feedback, survey, and ticket insights — across properties

Integrated Review Channels

Consolidate 50+ platforms (OTAs, Google, etc.) for one-click response and analysis.

Integrated Review Channels

Consolidate 50+ platforms (OTAs, Google, etc.) for one-click response and analysis.

Integrated Review Channels

Consolidate 50+ platforms (OTAs, Google, etc.) for one-click response and analysis.

More Built-In Power.

Guest Sentiment Trends
Competitive Benchmarking at Hotel Level
Multi-property Management
Review Analysis
Survey Analysis

Guest Sentiment Trends
Custom Filters & Tags
Multi-language Support
AI-Based Suggested Responses
Milestone & KPI Management
Multi-level Access Control

ADD-ONS

Enhance with Custom Add-Ons

KePSLA is designed specifically for hospitality — blending intelligent feedback tools, audit automation, and predictive AI

Moment of Truth

Custom built MIS that is based on your requirement

Learn more

Synopsis

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Download

AI Chatbot

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Download

Whatsapp Communication

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Download

Moment of Truth

Custom built MIS that is based on your requirement

Learn more

Synopsis

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

AI Chatbot

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

Whatsapp Communication

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

Moment of Truth

Custom built MIS that is based on your requirement

Learn more

Synopsis

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

AI Chatbot

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

Whatsapp Communication

Lorem ipsum dolor sit amet consectetur adipiscing elit. Quisque faucibus ex sapien vitae pellentesque sem pla

Download

INTEGRATIONS

Seamless Integrations That Power Your Workflow

Connect Kepsla effortlessly with your favorite tools and platforms to streamline operations and enhance guest experiences.

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

Secure, Scalable, infrastructure on Cloud

Guest reviews, insights, fully connected

AI-driven feedback and predictions.

Conversational intelligence for smarter guest experiences

TESTIMONIALS

What our Clients Say

KePSLA helps us capture guest sentiment, improve service with AI insights, and make smarter decisions, all backed by a responsive support team
Jatin Khanna
Sarovar Hotels Pvt.Ltd
KePSLA’s hotel data transformed our booking strategy, excited to explore their smart content next
Chaithanya Gowd
Reliance Jio
KePSLA gives us a unified view of guest sentiment and saves time by enabling quick review replies across sites.
An-Sofie Nédée
Corsendonk Hotels
KePSLA’s real-time feedback system helps us track guest satisfaction across the journey, driving seamless experiences and positive reviews.
Rishi Surya Puri
Mayfair Hotels & Resort